Using empathy statements can show that you are genuinely committed to resolving the customer's issue, which can have a huge impact on customer relationships. For example, saying "I can see why you're upset" is much more impactful than a simple "I understand." Using empathy statements shows that you're putting yourself in the customer's shoes Let’s use both words in different sentences to get more clarity on their uses. Examples of the Word Empathy. We all should become a good listener and show empathy with the individual’s situation. John has empathy for cancer survivors; his own son died from the same. She has empathy for her husband, but it seems fruitless. Argumentative attitude. Seems to struggle to understand where other people are coming from. Can’t handle emotional situations. Surprisingly emotional reactions: Typically manifests as strong reactions of frustration or even anger, rooted in their incomprehension of and impatience with other people’s feelings. Heymann identified a key ingredient in empathic communication as the actor’s ability to listen with deep attention to the other actors. The response of the other actors must combine other-directed empathy with their ability to inhabit their own character’s reality. Heymann’s method focuses on helping clinicians understand patients Empathy. I believe that many skills can be learned, but empathy is usually NOT one of them. I believe that many skills can be learned, but empathy is usually NOT one of them. The ability to see a situation from someone else's viewpoint is one of the most valuable attributes in the workplace, yet it's rarely listed as a job requirement. 3. Empathy as the Unique Method of the Human Sciences. 3.1. The Critique of Empathy in the Context of a Hermeneutic Conception of the Human Sciences; 3.2. The Critique of Empathy within the Context of a Naturalist Conception of the Human Sciences; 4. Empathy as a Topic of Scientific Exploration in Psychology; 5. Empathy and Moral Psychology. 5.1. Refrain from using negative language: Avoid using negative language, no matter how frustrated you may be. Maintain a positive tone: If you stay positive, you can create a feeling of optimism, showing your customer that you can solve their problem. Be authentic: Always be authentic. 4 I’m always here for you. One more way to express empathy in writing is to tell the recipient that you are always available for support. Studies have illustrated the importance of the support that people think they can access; this type of “perceived support availability” is linked to many positive mental and physical health outcomes. bjkOq.